HOME QUOTE REQUEST TRANSPORT  FAQS     LINKS CONTACT US   Below you find a list of the most commonly asked questions about shipping a vehicle.  If you still have questions, please email us or call 888-212-4766 IS MY VEHICLE INSURED? WHAT IS COVERED?    -Yes! In more ways than one. All transporters are required by law to carry a minimum of $750,000 liability insurance as well as adequate cargo insurance (enough to cover the truck's cargo fully loaded). NOTE: The carrier is only responsible for damages caused directly by the carrier himself. Should there be an accident to no fault of the driver (i.e. weather fallout, vandalism..) your own insurance should accept the claim as long as your vehicle was insured during time of transport. Carrier insurance coverage is primary and your personal coverage is secondary. HOW LONG DOES THE PROCESS TAKE?    -This depends on many factors. Route/season/weather/rate all affect the transport availability/process. Generally, vehicles are scheduled 2-7 days from order. Since we do not use terminals, our carriers usually deliver within 2-7 days of pick-up. *Odd/difficult routes, special needs and other factors may take longer to schedule.  HOW DO I PAY? -You have your choice of two ways. NO DEPOSIT REQUIRED prior to being scheduled upon a truck. Once your vehicle has been assigned, you may pay in full via credit card or leave a deposit with us and pay the remaining balance to the carrier upon delivery. Cash, Cashiers Check or Money Order ONLY. No personal checks.  Full payment MUST be received prior to delivery. CAN I PUT ANY PERSONAL ITEMS IN MY VEHICLE? -Technically, generally and legally.. no. First, a carrier's transporting authority limits them to the type of freight they can carry. Second, once trucks are fully loaded, every pound makes a difference as DOT regulations are strict on over-weight violations and charge HEFTY fines for every one pound over. Third, carriers cannot be held responsible for items inside as they are not with their truck at all times. Personal items can attract vandalism. Personal items are not covered by truckers' insurance. Vehicles only! If you still feel comfortable enough to transport items with your vehicle, please keep belongings under 100 lbs. and in the cargo area only! WHATS THE DIFFERENCE BETWEEN A BROKER AND A CARRIER? A Broker is licensed to arrange for and mediate the entire transport process. Brokers are well aware of their carriers' reputation in the transport industry. Most Brokers work very well together and keep other Brokers up to date on bad carrier experiences. (Yes..we have a 'secret' underground network dedicated solely to this purpose.) We have access to numerous trucks nationwide and therefore, can place your shipment upon the first available truck. Brokers represent a network of carriers, where a carrier represents only themselves.  A Carrier is licensed to transport your freight on their truck only. They are not licensed to 'arrange for' transport on any other truck but their own. Some carriers may represent themselves as brokers when in fact, they are not. (FMCSA to verify) *Neither is better than the other... and each cannot survive without the other... *DOOR-TO-DOOR SERVICE MEANS...? -Trucks need to park somewhere where they can load/unload, conduct their business and get back out. They may be there for 30 minutes or more and cannot block traffic or driveways.. Generally, they cannot enter a residential area. The closest large parking lot to your location is the ideal place for the truck. If your vehicle is going to/from a business or location that it can reach with no problems, then we will literally transport door-to door! *Please keep in mind of narrow streets, limited parking and low trees!! I RECEIVED A CHEAPER QUOTE, CAN YOU MATCH IT/BEAT IT? This is one of the biggest problems in the transport industry, for both carriers and brokers. Some transporters are so desperate for the business, they under-cut their competitors. Weeks later, clients call us back frustrated why their car has not moved. Truckers choose their freight and will always take treat the better rated cars with priority while the 'cheaper' cars get looked over again and again... Your transportation specialist must offer the best rate to the trucker in order to ensure a quality transport. So no, we do not offer 'cheap' rates because we do not offer 'cheap' service! Your quote should be a reflection of the level and quality of service you expect.  WHAT IF I NEED TO MAKE A CLAIM? Transport fees are still due. Claims are filed separately, directly with the carriers insurance company. We will help you file the original claim and ensure that the procedure is handled in a professional and timely manner. We are here to help and have access to the necessary legal documentation that may need to be submitted to support the claim.  DO YOU USE TERMINALS? The majority of the time, no. However, at times we may have to make alternative arrangements to accommodate your transport needs/time frame. We have connections nationwide that are willing to work with us! ANY TRANSPORT TIPS? No personal items left in vehicles Try to leave your fuel level between 1/8-1/4 tank Be sure a contact is readily available on both ends Schedule in advance! (2-4 weeks is ideal) Make sure no loose parts are hanging off vehicle    Please contact us or call 888-212-4766 if you have any further questions!    Thank you for visiting Platinum-Transport, Inc.! QUOTE REQUEST Platinum-Transport, Inc Sterling Heights, MI. 888-212-4766 Toll Free 586-698-0365 Phone 586-698-0366 Fax contactus@platinum-transport.com www.platinum-transport.com